LUXURIOUS hair CARE EQUIPMENT

A: Yes, Luxe by Empress is pleased to offer international shipping, including to countries in Africa. We strive to make our premium beauty care products accessible to customers worldwide. When placing an order for delivery to Africa, please note that shipping times and costs may vary depending on the specific destination. As for our return policy, we understand that sometimes a product may not meet your expectations. Therefore, we accept returns for most products, including hair care items, within 30 days of purchase, provided that the products are in their original, unopened, and unused condition. If a return is necessary, please contact our customer service team to initiate the process and receive a return authorization. Additionally, if you have purchased hair extensions or any other washable hair products, please ensure they are in a re-sellable condition to be eligible for a return. For further details, feel free to visit our Returns & Shipping section on the Luxe by Empress website or contact our customer support. We are committed to providing excellent service and ensuring your satisfaction with our products.

A: At Luxe by Empress, customer satisfaction is our top priority. Yes, you can return a product within 30 days of purchase, provided it is in its original, unused condition and packaging. Please keep your receipt or proof of purchase handy to facilitate the return process. Additionally, we are thrilled to offer international shipping, including to various countries in Africa. We aim to bring our luxurious beauty care products to customers worldwide. Simply select your destination at checkout, and our reliable shipping partners will ensure your items reach you safely. If you have any further questions, feel free to contact our customer service team for assistance.

A: You can use our chat window in the bottom right of your screen to message one of our customer service team. We will reply ASAP usually within the hour.